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Best Online Casinos: Award-Winning Casinos 2020
Welcome fellow casino enthusiast! Whether you're a seasoned veteran looking to bag another pearl, or a novice taking those first steps towards the wonder of online gaming, our list of award-winning casinos will help you find exactly what you're looking for. While all of the casinos listed on our site are required to meet up to our high standards, these brands have been singled out as the cream of the top. Don't be that person who posts horror stories and complaints on online forums - make a conscious decision where to play and stay safe! Reading our guide below should provide you with knowledge and useful information that will help you avoid all the pitfalls.
All of our accredited casinos listed here all have something in common; they've taken no shortcuts and their reputation has remained solid as rock throughout the years. Likewise, the anchored positions these established brands now rest on could not have been achieved by anything else than having earned the trust of thousands of players. We don't take this commitment lightly and we aim to take social responsibility by providing our readers with the conditions required for a safe and fun gambling experience. If you do have any complaints, please let us know and we'll do all in our power to help you. Thank you for choosing Bigwinboard.com.
What makes a top ranking casino great?
There are of course many factors that need to come together for a casino to become successful, but the brutal competition in this industry, unfortunately, entice many operators to take shortcuts. It's no secret that lucrative markets attract fortune seekers and the casino business is no exception. These lemon operators often settle on the second, or even third best option, whether it means going for cheap, low-quality off-shore licenses or by jumping on the so-called white label train, a sort of franchise type casino operation that more or less allows anyone to try their luck running a casino.
The very best online casinos don't rely on just a few factors to make them great. The standards are set high, and the focus is on building long-term relationships with the players and to offer an all-around positive gaming experience. As we all know, it takes much effort to earn a good reputation, but only so little to lose it all in the blink of an eye. Therefore, top online casinos aim to score a solid ten on all parts of the chain that involves the customer and will settle with no less. Below we will have a look at all the essential factors that can make or break a good casino to get an understanding of what they really are.
Responsible Gaming
To us players, this is inarguably the single most important factor because let's face it, gambling can be a serious thing, and if you get out of control, you need to be able to rely on the casino to stick to the regulations and guidelines. While reputable casinos educate their customer support teams on problem gambling, instructing them to take proper action should they observe warning signs, bad casinos simply don't care. In fact, they may even coax you into playing more. Quality casinos equal reputable regulating authorities, of which they depend heavily on. Renowned regulators put heavy pressure on the casinos and failing to comply may result in hefty fines, or in worst case scenario, retraction of operator license. We're going to look more into licensing and regulators further below.
Aside from self-help tools such as self-exclusion and deposit limits, locking of withdrawals is becoming more common. Rizk Casino, which without a doubt is one of the most responsible of all casinos we know of, was early to introduce this service. SlotsMillion and Casumo are two other brands known to offer protection of withdrawals. We would definitely like to see more brands follow suit, but for now, we have to settle for a limited few. The very first thing we look at when considering granting an online casino accreditation status, is to inspect its responsible gaming policy. They all comply with the regulatory requirements, although the ones listed here are known for taking it a step further!
Game Selection
There are most certainly plenty of horrible casinos out there with an impressive number of games available, and it's a bit discouraging to see established online slot developers allowing just about anyone to host their games. Likewise, there are numerous high-quality casinos that will leave you asking for more because no matter how great the casino, you will eventually be looking elsewhere should it not list your favourite provider. The brands on our list here of best online casinos all host the best game developers in the industry. When it comes to quantity, Videoslots is known to be the largest online casino in the world with over 2000+ games listed, followed by SlotsMillion with around 1200 games, and Casumo and LeoVegas in third and fourth place respectively. These are not only known to host a massive number of games but stick out as the very best online casinos this industry has ever known.
Customer Support
Customer support agents don't have an easy task. As the first point of contact, they unwittingly become responsible for every player's bad decisions. Often faced with upset and frustrated customers having lost more than they know they should, these agents are all too often subjected to abuse. However, it's not unusual for uneducated and arrogant CS agents to cause much frustration too, and the quality of the customer support can differ substantially between online casinos. We can't guarantee that the casinos listed on our site will always offer flawless support because, after all, we're all human. But our accredited casinos would not have enjoyed such a good reputation should unprofessional agents be part of a repeated pattern. Any casino willing to learn how to build trust and good relations with their customers should throw an eye on LeoVegas, a casino often cited for having the best customer service of all established casinos.
Licensing
Looking at the licensing is where bad casinos stick out like a sore thumb. Some will argue that there are good off-shore licensed casinos out there, but in our opinion, it's a bit like saying that there are good underground casinos run by the mob. There is no way around it, off-shore licenses such as the one's issues by Curacao and Costa Rica, or even Cyprus for that matter, are altogether useless from a player perspective and offer no protection at all. These type of licenses lack proper validation and hold several significant benefits to operators with bad intentions.
First of all, it's easy and cheap to obtain and is handed out to just about anyone interested in running a casino. Moreover, since the Curacao eGaming Authority, for example, takes little to no interest in player/casino disputes, operators are free to run their casinos however they feel like, even setting their games to the lowest possible payout percentage setting and without disclosing the number. Another factor people may be unaware of is the fact that players need to pay tax on any withdrawals made from non-EU casinos, which can prove extremely costly when the tax man knocks on the door. Rest assured, all our casinos are operated within the EU jurisdiction and hold quality EU licenses, which is a requirement for accreditation status on Bigwinboard.com.
Withdrawal Times
This is somewhat related to the responsible gaming factor. Unfortunately, many casinos hold on to players winnings as part of their rouge tactics, knowing many restless players reverse their winnings only to lose it back to the casino. Of course, bad intentions are not always the cause of delayed payments, and even good casinos sometimes struggle to process payments within the acceptable time frame on busy evenings. New players, however, have to accept longer pending times as casinos are required to carry out Know Your Customer or Anti Money Laundering procedures. When it comes to lightning fast payments, Videoslots and Rizk stand out from the rest, often processing withdrawals within 5 minutes or even less, although all casinos on our list of best online casinos are more rapid than the average casino.
Terms & Conditions
We always encourage players to read the terms and conditions before deciding to accept a bonus. We do what we can in order to keep ourselves updated regarding the bonuses we list on our site, but ultimately it's your responsibility to confirm the terms and conditions as they tend to be dynamic and marked by continuous change. Players specifically need to look out for the conditions that specify the limitations related to max bet size, although most good casinos will have max bet protections put in place. Some casinos may also have max withdrawal caps when playing with a bonus or a list of games that do not count towards wagering. Rouge casinos will remain relentless when making honest mistakes, so think twice before playing on a casino that is not accredited on our site. What is more, many bad casinos include terms that state progressive jackpot winnings will be paid out in increments. Jackpots are paid out by the game providers and not the casinos, so there is no reason for an operator to hold on to the money. Would you like to wait 10 years before being paid in full in the unlikely, although possible, event of landing a progressive jackpot? It has happened in the past and is bound to happen again.
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